Complaint To Carol Lambie C.E.O. at Waypoint

Complaint To Carol Lambie C.E.O. at Waypoint

By: Rene Helmerichs
Written: 23 June, 2015

Dear Ms. Lambie, 

The complaint process at Waypoint is sequential. Complaints are made to local individual and find their way to you is unresolved. I have been complaining without acknowledgment to Paul Percival. After Paul comes Michael MacMeil, Rob Des Roches, then yourself.

If Paul does not acknowledge the complaint with action or inaction, how am I talk to Mike?

I am complaining about your complaint process. Will public please contact Accreditation Canada at 1-800-814-7769. Because this costs everyone time and money.